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Are Your Cannabis Dispensary POS and Technology Ready?


The cannabis industry’s biggest vacation is just over a month away, and it’s time for you to start planning now if you want to make the most of it. In previous years, many dispensary POS systems had a chronic reputation of crashing over 420 because they weren’t well equipped to handle traffic and transactions on this big day. With covid restrictions eased and life returning to normal, you can expect April 20, 2022 to be the biggest 420 yet, and your cannabis retail operations should be ready to capitalize on the day. largest working day in the industry. If your dispensary’s POS system crashed on 420 last year, then this is indeed a big red flag, and it’s probably time for a change. In this blog post, we highlight five ways to assess whether or not your cannabis technology provider will support you.

1. Google Search – Crash of “Your Dispensary POS”

A quick Google search of your cannabis POS provider or other POS system with the keywords “420” and “crash” will paint a complete picture of how many cannabis retail stores have suffered in the past due to their over 420 dispensary POS systems failing. As a dispensary owner, you may have gone through a similar ordeal if your cannabis POS had no not follow the traffic of 420 in previous years, and you certainly wouldn’t want to endure something like that again.

Many POS platforms lack the capacity for high volume transactions and get stuck on large occasions like 420 because they do not have a robust technological infrastructure to support the heavy traffic during these holidays. Cova was the only cannabis outlet that never crashed over 420, as its system is built on decades of proven technology, and the software is regularly updated to keep up with ever-changing cannabis regulations. A quick Google search on Cova with the same keywords will corroborate this fact regarding our robust technology infrastructure.

2. Assess ongoing customer support

The way your POS provider onboarding and launch team helped you set up your dispensary operations is probably a decent reflection of ongoing customer support. However, many POS software companies don’t have a customer support team at all and can leave you stranded in times of crisis. Even when initially choosing a POS system, you should check if they have a customer support contact number on their website, their hours of availability, and their response time. They may claim to have the best customer support, but don’t take it literally and check everything personally before signing up.

A reputable POS provider will go above and beyond to ensure that their system is right for your needs and that ongoing support is of the highest standard. If you have a problem with the POS system, especially on big days like 420, someone needs to be available to help you resolve this problem as soon as possible, otherwise your customers will walk out and go to another dispensary at the square. Cova has the most renowned customer support team of any cannabis point-of-sale provider, and our customers constantly rave about them.

3. Check the reliability and expertise of the POS provider

Many cannabis tech startups can help you get your operations up and running quickly, but when problems arise, they can help you streamline your dispensary management. Your chosen cannabis POS system should have the ability to grow with you and adapt to changing times. Cova has a cannabis technology infrastructure that exceeds current industry needs with enterprise-grade performance capabilities. Also, with our unique offline modewhich is extremely useful on 420, you can continue sales if the WiFi or other system goes down, and everything will sync once back online.

A cannabis technology company with extensive industry experience will always be an authority on the latest developments and regularly update their product to stay ahead of regulatory changes and adapt quickly to changing market conditions. consumer buying behavior. This year is set to be 420’s biggest yet, and you definitely want to partner with a POS provider that has industry-specific knowledge and expertise to help you succeed. Cova is a rare example of a dedicated cannabis POS system built on a proven platform and trusted by over 2000 cannabis businesses in North America.

4. Data Analysis for Preparation 420

In the days leading up to 420, you should start planning what products you will stock for the day, based on data from the previous year and current market trends. Successful retailers track top selling products and profit by product and use this data from their POS system to make the right sourcing decisions. A well-designed point-of-sale system should provide reporting capabilitiesnot just inventory and compliance, but other aspects of your operations as well — information that can help dispensary owners succeed on the biggest day of the year.

Powerful analytics will also help you make smart decisions about dispensary staffing scheduling, discounts, promotions, loyalty program, and customer experience. If your dispensary’s POS software doesn’t have the tools to help you prepare for 420, it’s time for a change. With Cova POS data analytics and seamless integrations to cannabis gift cards and loyalty programs, you can leverage comprehensive insights to help design smart marketing promotions and ensure you and your customers have a profitable 420.

5. E-commerce and other software integrations

As shopper behaviors change and people prefer to buy cannabis online, with curbside pickup and delivery options also increasing, you need to make sure your dispensary outlet fits in seamlessly to your e-commerce platform or online marketplaces, if you’re still using them. Your choice E-commerce solution should integrate seamlessly with your cannabis POS system for efficient management of inventory, transactions, delivery, and payment processing for fast turnaround.

Additionally, to ensure your dispensary is fully prepared for 420, POS integration with human resource and workforce planning software is essential to ensure you have enough staff to cope with the increased traffic your store will witness over 420. With an expanding cannabis technology ecosystem, you need to work with a point-of-sale system that offers the flexibility to choose the best integrated technology solutions for your needs. Cova has one of best partner networks in the industry and with seamless integrations to various solutions, your dispensary will be ready to conquer 420 like never before.

Choose the best dispensary technology partner for 420 and beyond

Dispensaries can’t be prepared enough for 420. April 20 is always a great opportunity for cannabis dispensaries to show their existing customers and potential future customers what they’re made of and host an elevated shopping experience. However, you need to have the right cannabis technology partner to ensure your cannabis 420 retail strategy is a success. If your dispensary POS software isn’t 420 ready, it’s definitely missing the capabilities to help you grow your business. 420 is coming, go to the best cannabis outlet now.

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